At Oliver + Batlle, we understand the importance of keeping equipment and
products in optimal condition. Our technical service is strategic for us, as we seek not only to solve problems but also to build lasting relationships with our clients.
We are committed to growing in our digitalization to offer increasingly faster and more efficient service.
WHAT DO WE OFFER?
Technical Service Platform
We have a service platform that allows our clients to contact us easily and quickly for a technical issue or doubt or the need to request a spare part.
Through this platform, access is provided to all documentation generated or shared with the technical service during query or incident handling, allowing clear and transparent follow-up of each case and access to the history.
GLOCAL Technical Service
We have a team of highly trained technicians to perform repairs efficiently
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Central technical service with highly skilled electromechanical and programming technicians who handle commissioning and complex repairs.
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Technical Service Partners: Network of locally trained and O+B certified technical teams for preventive maintenance support and general repairs.
Remote Technical Support ALWAYS ON
For greater convenience, we offer remote technical support. Our experts can help resolve issues via remote connection using phone or tablet, incorporating augmented reality features that will allow a much higher probability of remote incident resolution, saving time and facilitating the process.
This tool also provides a detailed intervention report and is added to the global technical support history.
Preventive Maintenance
We offer maintenance plans that help extend equipment life, avoid future problems, and ensure optimal performance.
Spare Parts Service
We use only original Oliver + Batlle parts and spares, guaranteeing quality and optimal performance.
Specialized Consulting
Our team of experts is available to answer all doubts and questions as well as offer personalized recommendations, whatever the needs.
WHY CHOOSE US?
Experience
Since 1959 manufacturing and supplying industrial process equipment, we are a benchmark in quality and service.
Commitment
Our goal is to offer exceptional customer service and tailored solutions. We accompany our clients and commit 100% to resolving incidents and continuous improvement of our equipment’s behavior and adaptation to your needs to optimize and enhance your production processes.
Guaranteed Satisfaction
Client satisfaction is our priority. We work to exceed expectations in every interaction.
