Privacy Policy

Last updated: April 21, 2026

Oliver y Batlle S.A.U. is committed to protecting the privacy of users, clients, and contacts who interact with us
through our website, business communications, and digital support channels, including WhatsApp integrations and
customer service tools connected to Jira Service Management or equivalent systems.

1. Data Controller

Company: Oliver y Batlle S.A.U.
Website: https://oliverbatlle.com/
Contact: Please use the contact channels published on our corporate website.

2. Personal Data We May Collect

Depending on the interaction, we may collect and process the following categories of personal data:

  • Name and surname
  • Company name
  • Phone number
  • Email address
  • Message content and support requests
  • Technical or commercial information voluntarily provided by the user
  • Metadata related to communications, such as date, time, status, and channel used

3. Purpose of Processing

We may process personal data for the following purposes:

  • Managing commercial and technical enquiries
  • Providing customer support and after-sales service
  • Registering, tracking, and resolving incidents or requests through internal support tools such as Jira Service Management
  • Maintaining communication with customers, suppliers, and business contacts
  • Complying with applicable legal and regulatory obligations
  • Improving service quality, response times, and traceability of customer interactions

4. Legal Basis

Processing may be based on one or more of the following legal grounds:

  • The data subject’s consent
  • The performance of pre-contractual or contractual measures
  • Compliance with legal obligations
  • Oliver y Batlle S.A.U.’s legitimate interest in managing customer relationships, support, and business communications

5. Third-Party Services

In order to provide certain communication and support services, personal data may be processed through third-party
platforms such as Meta Platforms technologies (including WhatsApp Business Platform) and Atlassian tools
(including Jira Service Management), as well as hosting, security, analytics, or IT service providers where applicable.

These providers process data according to their own terms and privacy commitments, and only to the extent necessary
for the relevant service.

6. Data Retention

Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected,
to manage the business relationship, to comply with legal obligations, or to resolve potential liabilities.

7. Data Sharing

Oliver y Batlle S.A.U. does not sell personal data. Personal data may only be disclosed to third parties when this is:

  • Necessary for the provision of the requested service
  • Required by law or competent authorities
  • Necessary for the management of support, infrastructure, or business operations through trusted service providers

8. International Transfers

Some of the service providers used by Oliver y Batlle S.A.U. may process data outside the European Economic Area.
Where this occurs, appropriate safeguards will be applied in accordance with applicable data protection laws.

9. Data Subject Rights

Data subjects may exercise their rights of access, rectification, erasure, objection, restriction of processing,
and data portability, where applicable, by contacting Oliver y Batlle S.A.U. through the contact details available
on the corporate website and indicating the request clearly.

10. Data Deletion Requests

Any user who wishes to request deletion of their personal data may do so by contacting Oliver y Batlle S.A.U.
through the contact channels published on the corporate website, indicating the communication channel used and the
details necessary to identify the request. We will review and respond in accordance with applicable law.

11. Security Measures

Oliver y Batlle S.A.U. applies reasonable technical and organizational measures to protect personal data against
unauthorized access, disclosure, alteration, or destruction.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page with the
corresponding revision date.