Data Deletion Instructions

Last updated: April 2026

This page explains how users can request the deletion of their personal data
processed by Oliver y Batlle S.A.U. in the context of its communication channels,
including WhatsApp integrations and customer support systems such as Jira Service Management.

1. How to Request Data Deletion

Users may request the deletion of their personal data by contacting Oliver y Batlle S.A.U.
through the official contact channels available on the corporate website:

https://oliverbatlle.com/contact/

To process your request efficiently, please include:

• Your full name
• Your phone number or email used in the communication
• A description of your request (data deletion)
• Any relevant context (e.g., WhatsApp conversation, support ticket)

2. Processing of Requests

Oliver y Batlle S.A.U. will review and process all data deletion requests
in accordance with applicable data protection regulations.

We may retain certain information where necessary to comply with legal obligations
or to resolve disputes, in line with applicable laws.

3. Scope of Deletion

Upon valid request, we will delete or anonymize personal data associated with the user,
including:

• Contact information
• Communication records
• Support requests and related metadata

4. Third-Party Services

Some data may have been processed through third-party platforms such as Meta Platforms
(WhatsApp Business Platform) and Atlassian (Jira Service Management).

While we will take all reasonable steps to ensure deletion within our systems,
users may also need to consult the privacy policies of these providers for additional actions.

5. Contact

For any questions related to this process, please use the contact channels available at: